Your First Visit

Your First Visit

Thank you for choosing ExcelVets at Robina to look after your pet. We have assembled an expert team of veterinary professionals to bring you the best possible health care for your pet and exceptional client service to you. We have a state-of-the-art, brand new, air-conditioned, purpose-built veterinary facility which is large, clean, comfortable, and efficient - and yes, we are very competitive with our pricing.
At your first appointment, you will be asked questions so that we understand both your concerns and your pet's needs. We intend to build a solid, reliable relationship of confidence and expertise to ensure the best attention for your pet.
Please visit our What to Expect page also, as it will supplement information here.
reception area

Reception and Waiting Area

Our friendly staff will welcome you to our large reception area where you will receive prompt and accurate advice from our experienced nurses. Browse through our merchandising display of products that ExcelVets recommends.

Pet History

If you have any medical history for your pet then please bring it with you when you come to our vet clinic. It's best to keep a record of your pet's health throughout his or her life, including behavioural changes - but it’s not essential.

Pet Restraint

Please note that for the comfort of all pets and their owners, you are requested to bring your pet on a leash or in a carrier.

Pet Insurance

We accept that medical insurance for ourselves can be a very sound purchase in order to alleviate the stress of unexpected expenses. Your pet’s health is no different and at ExcelVets, we recommend pet insurance - although we have NO affiliation with any particular insurance company. For more information please refer to our Pet Insurance page.
happy dog and woman
pet lovers

New Client Form

For the first time visit to ExcelVets, you can speed up the registration process by completing a New Client Form in one of three easy methods. Alternatively, do not be deterred, as this can easily be done on your arrival at ExcelVets:
  • Complete and submit New Client Form online
  • Print out the New Client pdf document, complete the details and fax it to ExcelVets at (07)5562 5522
  • Print out the New Client pdf document, complete the details and email it to ExcelVets
  • Print out the New Client pdf document, complete the details and bring it with you for your first appointment

Book An Appointment

Just to make it really easy for you, at ExcelVets we allow you to even Book An Appointment online. Anytime - day, night, weekends, public holidays. We will get back to you within one business day to confirm the booking.
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